Knowledge Centre - Computer Problems

Why is my computer so slow?Identify the reasons why your computer is so slow.
Computer freezing or crashing?If your computer is freezing or crashing, use this guide to resolve the problem.
Why does startup take forever?Identify the cause of the slowdown in performance of your computer.
Wi-Fi dropping or Internet is slow?This guide will identify the common causes of Wi-Fi dropping out and slow Internet
Printer won't connect?Printers are often the biggest problem outside the computer.
Bluetooth Won't pair?Bluetooth has its own problems you can resolve with this guide.
Think your have a virus?Learn to spot and remove malware and the fake websites that look like malware.
Spot the Scam before you clickLearn to catch the scams before reacting to them.
Lock down your accountsLearn better security through password managers and two factor authentication.
Browser hijacked?How to deal with your browser when it sends you off to odd search pages and looks different.
Deleted a file by mistake?Learn to recover deleted files from your computer.
Do you have a backup?Learn to create backups using the simple 3-2-1 plan.
Running out of disk space?Running out of disk space really can slow your computer down, so learn to address it here.
Can't find your files?It is easy to lose track of files as folders can become a cluttered mess quickly. Learn to find them easily.
Updates stuck or failing?There is nothing worse than having your computer reboot and get stuck for ages installing an update.
Program won't install or open?We all have this problem from time to time, so here are some fixes for that.
Too many notifications?Notifications were supposed to help keep you informed, but with so many they hinder.
Remove bloatware safelyBloatware is a term that refers to programs that came with your computer that you did not install.
Computer overheating?An overheating computer will run slow or even stop. You can fix this easily.
Battery draining too fast?It is a common problem on laptops, the battery drains too fast, especially when being charged incorrectly.
Devices not detected?It is a pain when your devices are not detected, so here is a guide to help you fix that.
No sound on your computer?Misconfigured sound is a huge problem that is usualy a simple fix.
Locked out of your computer?It is infuriating getting locked out of your computer, so this guide will restore access.
Can't find that setting?Settings can be a minefield to find the right one. Thankfully, there are easy ways to find them.
Taming your inboxIt is easy to fill your mailbox with spam and other junk messages, and that makes it hard to find things.
A healthier computer setupDo you find your wrists or eyes hurt from using your computer? Do you get neck pain? These are common posture problems you can correct.
Computer won't turn on?It is easy to panic when your computer won't turn on, but you can follow these simple steps to get it running again in no time.
Webcam not working?We tend to find the webcam doesn't work when we are about to have a meeting or view long-distance friends and family. You can fix it.
USB drive not showing up?USB drives can be a problem when they don't appear on your computer. Take these steps to resolve the issue.
Spilled a drink on your laptop?Accidents can happen, and drinks near a laptop increases that risk. Once it happens, you need a guide to resolve it immediately.
Selling your old computer?When you are selling your computer, or giving it away to a friend, you need to remove all personal data securely. This is known as wiping.
Repair or replace?Sometimes the cost of repair is more than the cost of a replacement, so this guide gives you a breakdown of when replacement is more viable than repair.
Still on Windows 10?Microsoft officially ended support for Windows 10 back in October 2025, but through their ESU program, support now extends to October 2027.
If public Wi-Fi safe?Public Wi-Fi access is becoming more widely available, but you have to take precautions on using it safely.
Account hacked?Getting your account hacked can be frustrating, so take these steps to get your account back.
Parental Controls Made Simple: Keeping Kids Safe OnlineWe need to keep our kids safe on the Internet.
Computer Making Strange Noises? What Each Sound MeansIf your computer is making strange noises, you should investigate the cause.
How to Clean Your Computer Safely: Screen, Keyboard and VentsA dusty and dirty computer is an unhappy computer, so keep it clean regularly.
Video Calls Freezing, Lagging or Echoing? How to Fix Zoom and Teams ProblemsThere is nothing worse than having problems on video calls.
How to Take a Screenshot on Windows and Mac (Every Method)Sometimes you will need to take a screen shot of what is on your computer.
Web Browser Running Slow? How to Speed Up Chrome, Edge and SafariWhen your web browser is running slow, here is a guide to speed it back up.
"Privacy Settings Worth Changing on Your Computer (10-Minute Checkup)Take 10 minutes to examine your privacy settings.
Can't Open a File? How to Open Any File Type (and Which Ones to Avoid)Sometimes you have files that just won't open, so here is a guide to show you how.
Got a New Computer? How to Move Everything Across Without Losing AnythingWhen you buy a new computer, you want it to have all the data from the old one.
Buying a New Laptop? What the Specs Actually Mean (and What to Avoid)Let's face it, specs can be confusing. So you need a guide to buy what you need.
AI Scams: Fake Voices, Deepfake Videos and How to Protect Your FamilyAI scams are on the rise, so protect your family by following these simple steps.